Refund Policy

Last updated: October 1, 2026

Our 30-day return policy

If you're not happy with your order, you can return it within 30 calendar days of delivery for a refund. EU and UK law gives a minimum of 14 days; JoyVo offers 30 days to every customer, in every country we ship to, including those where the law does not require it.

How to start a return

Email support@joyvo.shop within 30 days of delivery with your order number and the reason for the return.
We will reply with the return address and any next steps. Please do not send anything back before you hear from us.
Send the item back and keep your proof of postage.
Once we receive and check the item, we will refund you to the original payment method within 14 days.

Return conditions

Items must be unused, unworn and in their original packaging, with any tags attached.
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.
For customers in the EU, the standard delivery cost of the original order is refunded together with the item, as the law requires.

Refunds

Refunds go back to the payment method you used for the order. After we issue it, your bank or card provider may take a few more days to show it. If you have not received your refund after that time, check with your bank first, then contact us.

Damaged, defective or incorrect items

If your item arrives damaged, does not work properly, or is not what you ordered, write to support@joyvo.shop within 14 days of delivery with your order number and a photo. We will send a replacement or refund it in full, including the return shipping, at no cost to you.

Your legal rights

This policy does not limit the rights you have under the consumer protection laws of your country, including the right to withdraw from the contract within 14 days in the EU and UK, and the legal guarantee for faulty products. See our Terms of Service for details.

Questions

Write to us at support@joyvo.shop and we will be happy to help.