Terms of Service
Last updated: October 1, 2026
1. Seller identification
Seller: JoyVo
Contact: support@joyvo.shop
2. Scope
These terms govern all purchases made on joyvo.shop by customers worldwide. By placing an order, you confirm that you are an adult and that you accept these terms in full. Please read them together with our Shipping Policy, Refund Policy and Privacy Policy.
3. Products and prices
Product descriptions and images are provided in good faith and are as accurate as possible; minor variations in color, print or packaging may occur between the photos and the product. Sizes are shown as a guide, so please check the size information on each product page. Prices are shown in your local currency where available. For EU orders, prices include applicable VAT. For orders to other countries, applicable sales tax, VAT or GST may be added at checkout, and import duties, customs fees or local taxes may be charged on delivery; these are not included in the displayed price unless we say so at checkout. We reserve the right to correct pricing errors before an order is confirmed.
4. Orders and payment
Orders are confirmed once payment is successfully processed. We reserve the right to cancel or refuse an order in cases of suspected fraud, pricing error, or stock unavailability, in which case you will be notified and refunded in full.
5. Shipping and customs
We ship worldwide. Orders are fulfilled by our suppliers and shipped directly to you; items may arrive in separate packages. Estimated delivery times are shown on the product page and at checkout, and vary by product and destination country. Delivery times are estimates, not guarantees. Customs duties, import taxes and handling fees may be charged by your country on delivery; they are the customer's responsibility unless we state otherwise at checkout. If a parcel is refused or not collected because of such charges, the cost of its return to us may be deducted from your refund. See our Shipping Policy for full details.
6. Safe use of our products
Our costumes and gifts are for play and dress-up and must be used under the supervision of an adult. Please follow the age recommendation, size information and care instructions on the product page and the label. Costumes are not protective equipment and are not a substitute for safety gear. Keep them away from fire and heat sources, and check them for damage before each use. Stop using a product that is damaged and contact us.
7. Right of withdrawal and returns
Statutory minimums vary by where you live:
- EU customers have a statutory right to withdraw within 14 calendar days of receiving the order, without giving a reason, under EU Directive 2011/83/EU and Spanish law.
- UK customers have an equivalent 14-day right to cancel under the UK Consumer Contracts Regulations 2013.
- In many other countries, including the US, Canada and Australia, there is no general legal right to return a product only because you changed your mind. Consumer law there protects you against faulty or misdescribed goods instead (see Section 8).
Our policy, applied the same way everywhere: regardless of the legal minimum where you live, JoyVo offers every customer, in every country we ship to, a voluntary 30-day return window from delivery. This exceeds the statutory minimums listed above.
To start a return, contact support@joyvo.shop within 30 days of delivery with your order number. Items must be unused, unworn and in their original packaging. Return shipping costs are the customer's responsibility unless the item is defective, damaged or was sent in error. Refunds are issued to the original payment method within 14 days of us receiving the returned item.
8. Product guarantee
- EU / Spain: products carry the legal guarantee of conformity for 3 years from delivery under Royal Legislative Decree 1/2007 and its amendments.
- United Kingdom: goods must be of satisfactory quality under the Consumer Rights Act 2015, with a short-term right to reject within 30 days and repair, replacement or refund rights afterwards.
- United States: products are covered by the implied warranty of merchantability under applicable state law. We are happy to resolve quality issues directly.
- Canada: products are covered by implied warranties under provincial sale-of-goods and consumer protection legislation, which varies by province.
- Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
- Everywhere else: you keep any warranty or guarantee rights given by the mandatory consumer protection laws of your country.
To use any of these, contact support@joyvo.shop.
9. Complaints and dispute resolution
Please contact support@joyvo.shop first for any complaint; we will answer as quickly as we can. EU consumers can also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. Customers in other countries can contact their local consumer protection authority.
10. Intellectual property
All content on this site (text, images, logos, illustrations, designs and the JoyVo mascot) is owned by JoyVo or used under license and is protected by intellectual property law. You may not copy, reproduce or use it commercially without our written consent.
11. Liability
We are not liable for indirect or consequential damages arising from the use of our products, except where such liability cannot be excluded under applicable law. Nothing in these terms limits your statutory rights as a consumer under the mandatory laws of your country of residence, and nothing limits our liability for death or personal injury caused by our negligence, for fraud, or where the law does not allow it.
12. Changes to these terms
We may update these terms from time to time. The terms in force when you place an order are the ones that apply to that order.
13. Governing law
These terms are governed by Spanish law, without prejudice to any mandatory consumer protections you are entitled to under the law of your country of residence. Disputes are submitted to the courts of Barcelona, Spain, except where mandatory consumer law gives you the right to go to the courts of your own country.
14. Contact
JoyVo Email: support@joyvo.shop