Shipping Policy

Last updated: October 1, 2026

How we ship

We ship worldwide. Orders are shipped directly from our fulfillment partners, so delivery can take a little longer than next-day retail. Here is what to expect:

  • Processing time: orders are processed within 1-2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.
  • Estimated delivery: timing varies by product and destination. Each product page and the checkout show the estimate for your country. As a general guide, expect roughly 4 to 12 business days from the day your order ships.
  • Shipping costs: the cost for your address is shown at checkout before you pay. When your order qualifies for free shipping, you will see it in your cart.
  • Multiple items: if your order contains more than one product, items may ship separately and arrive in different packages, at no extra cost to you.
  • Delivery times are estimates, not guarantees. Customs checks, weather, carrier delays and busy periods such as Halloween and the holidays can make a parcel arrive later. If you need a costume or gift for a specific date, please order early.

Tracking

You will receive a tracking link by email once your order ships. You can also use our Track Your Order page. Tracking can take a day or two to show the first update after the label is created.

Your delivery address

Please check your address and phone number before you pay. We are not responsible for parcels delivered to an incorrect address that you gave us. If you notice a mistake, write to us as soon as possible at support@joyvo.shop; we can only change an address before the order ships. If a parcel is returned to us because of a wrong address or because it was not collected, you may be asked to pay for shipping it again.

Taxes and duties

  • European Union: applicable VAT is included in the displayed price, with no extra charge on delivery.
  • Other countries: sales tax, VAT or GST may be added at checkout where the law requires us to collect it. Customs duties, import taxes or handling fees may also be charged by your country or the carrier when the parcel arrives. These depend on your country's rules and the value of the order, and they are the customer's responsibility unless we state otherwise at checkout.
  • Examples: the United States no longer has a duty-free allowance for low-value parcels, so US orders may be charged customs duties or fees on delivery. The United Kingdom, Canada and Australia may collect tax at checkout and, above certain values, duties on delivery.
  • If you refuse a parcel or do not collect it because of such charges, the cost of its return may be deducted from your refund.

Lost, delayed or damaged parcels

If your parcel has not arrived after the estimated delivery time, or shows no tracking update for 10 days, contact us at support@joyvo.shop with your order number and we will look into it with the carrier. If an item arrives damaged or is not what you ordered, send us a photo within 14 days of delivery and we will send a replacement or refund it at no cost to you. See our Refund Policy for returns.

Questions about an order

Write to us at support@joyvo.shop with your order number and we will reply as soon as we can.